We're so sorry that happened! We have the most conservative filters set up for our ads because keeping your site family-friendly is a high priority for us. In addition to our default ad blocks, we are able to submit specific blocks for sites/brands that you'd rather not have on your site.
If you didn't like the advertiser or ad content: Please try to grab the URL of the ad when you see it. You can usually mouse over the ad and a URL will pop up over it. Copy that ad's URL and send it over as part of your support ticket, and we’ll submit a block for the ad with our ad partners!
If the ad was auto-playing audio: We are not a fan of audio ads and we have them blocked across our network. If you get an ad that is auto-playing audio, it means an advertiser is getting around the filters to serve it.
First, are you logged into WordPress when you're getting these audio ads? Being logged into WordPress interferes with the ad filters, and can cause you to get audio ads that your readers don't get. Try opening your site in a new, private/incognito window and see if it's coming up for you there as well.
If you're still hearing an audio ad, we'll work to locate the advertiser who is serving these ads, and get them blocked. The best way to do this is to grab the ad information by right-clicking on the ad to copy the URL. Just open a ticket or send us an email at email@example.com with that URL so we can work to track it down!
If you were logged in to your site when you saw the ad: Being logged in to your site prevents our ad filters from working correctly, meaning there's a good chance you might see ads that we've previously blocked that your readers are not seeing. To get the best idea of the types of ads the readers on your site might see, try logging out of your site and clearing your cookies before loading it again. If you still see something you don’t like, follow the steps above to let us know!
Why am I still seeing an ad you've already blocked for me? Unfortunately, ad blocking still isn’t 100% effective across the ad industry since it relies heavily on advertisers accurately and honestly labeling their ads. Occasionally, when an advertiser mislabels an ad, something that should be blocked may slip through the filters we put in place for you. Another issue is that our ad blocks only work for the particular URL we submitted, not for the creative (image/content) of the ad. If many advertisers are using the same creative, it's possible the 'same' ad could come through on your site despite the block we've put in place. If that happens on your site, please grab the URL of that ad and send it over to us!